Terms & Conditions
Last Updated: July 31, 2026
1. Service Level Agreement (SLA) Uptime Commitment
DentoSol guarantees a 99.99% operational uptime SLA for all cloud services, 5-parameter scheduling APIs, and electronic health record databases. Planned maintenance windows are scheduled during off-peak weekend hours with advance notification.
2. Clinic Subscription & Chair Seat Licenses
Subscription fees are calculated based on the registered number of active operatory chairs and clinic branches. Clinics can upgrade or adjust chair seats seamlessly within their subscription portal.
3. Clinical Responsibility Disclaimer
DentoSol provides practice management automation, AI scheduling, and digital charting tools. All clinical diagnoses, treatment decisions, and prescription choices remain the sole professional responsibility of licensed dental practitioners.
4. Termination & Data Portability
Clinics retain 100% ownership of their patient records and FDI charting data. Upon account termination, clinics can export their complete dataset in standard CSV, JSON, and DICOM formats free of charge.