DentoSol – Cancellation & Refund Policy
Operated by DentAssure Health Plans Private Limited • Effective as of October 2026
1. Overview & Applicability
This Cancellation and Refund Policy governs the purchase of software subscription licenses, add-on feature modules, seat quotas, and professional services provided by DentoSol ("Platform", "Service", "we", "us", or "our"), a dental practice management software developed and operated by DentAssure Health Plans Private Limited.
DentoSol is a B2B Software-as-a-Service (SaaS) platform tailored for licensed dental practitioners, solo dental clinics, group practices, and multi-location hospital networks. By purchasing, renewing, or initiating a subscription license on DentoSol, you acknowledge that you have read, understood, and agreed to this Cancellation and Refund Policy.
Corporate Entity Details:
2. 14-Day Free Evaluation Period
DentoSol offers an unrestricted 14-day free evaluation period for new dental clinic accounts. During this trial period:
- You receive full operational access to platform features, including the 5-parameter scheduling engine, 32-tooth interactive FDI dental charting, and digital lab 3D STL workflows.
- No payment instrument, credit card, or security deposit is required to activate the evaluation trial.
- You may discontinue using the platform at any time during the 14-day evaluation without incurring any charges, fees, or cancellation penalties.
3. Subscription Cancellation Guidelines
Subscribers may cancel their active subscription plan at any time through the clinic/organization administration console or by submitting a written request to our billing desk:
Monthly Subscriptions
Monthly plans may be cancelled before the scheduled auto-renewal date. Cancellation takes effect at the end of the current paid billing cycle. Services continue uninterrupted until the end of that paid period.
Annual & Multi-Year Licenses
Annual licenses may be cancelled at any point during the term. The license will remain active with full read/write privileges until the end of the active 12-month period. Early cancellation does not automatically entitle the subscriber to a prorated refund for remaining months, except as provided under Section 4.
4. Refund Policy & Satisfaction Guarantee
Due to the immediate provisioning of dedicated cloud databases, SSL certificates, multi-tenant workspace architecture, and technical resources upon activation:
7-Day Money-Back Guarantee (New Annual Licenses)
If you purchase a new annual subscription and experience persistent technical defects or service non-availability that our engineering team cannot resolve within 5 business days, you are entitled to request a 100% full refund of the software license fee within 7 calendar days of your initial payment date.
Non-Refundable Items & Services:
- Custom on-site clinic staff training, configuration workshops, or manual patient migration services once delivered.
- Consumable third-party integration charges (e.g., transactional SMS credits, WhatsApp Business API messages, biometric hardware adapters).
- Renewal payments processed after advance reminder notifications have been dispatched.
- Accounts terminated due to material breaches of our Terms & Conditions or unauthorized misuse of healthcare data.
5. Refund Processing & Settlement
All refund requests must be communicated in writing from the registered clinic administrator email address to billing@dentosol.in with the original Tax Invoice number and payment transaction reference ID (UTR / Gateway Order ID).
- Verification: Our finance team reviews and verifies the refund request within 2 business days.
- Method of Remittance: Approved refunds are credited strictly to the original payment source (Net Banking account, corporate credit card, or UPI VPA) used during purchase.
- Turnaround Time (SLA): Funds typically reflect in your account within 5 to 7 business days following approval, subject to inter-bank clearing cycles.
- GST Credit Note: A formal GST Credit Note will be generated and issued to the subscriber in compliance with Indian GST statutory regulations.
6. Clinical Data Continuity & 30-Day Grace Period
Commitment to Patient Care & Regulatory Compliance
In accordance with dental council ethical regulations, NABH healthcare accreditation standards, and data protection principles, DentoSol never abruptly wipes or locks patient medical records upon subscription cancellation.
Upon cancellation or non-renewal, your clinic account enters a 30-day read-only grace period. During this window, you can view existing clinical histories, dental charts, billing ledgers, and perform complete exports of all patient data in standard digital formats (PDF, CSV, and 3D STL files).
7. Grievance Redressal & Billing Assistance
For any billing disputes, payment clarifications, invoice copies, or refund claims, please contact our dedicated accounts desk:
DentAssure Health Plans Private Limited – Finance Desk
1st Floor, INSIGNIA Building, Plot No 11, Rd Number 1, Alkapuri Colony, TNR Enclave, Margadarshi Colony, Kothapet, Hyderabad, Telangana 500035, India
Direct Email: billing@dentosol.in
Customer Support: support@dentosol.in
Helpline: +91 91234 56789 (10:00 AM – 6:00 PM IST, Monday to Saturday)